Contact New Trial

For product, delivery or order enquiries, please use the form below. Every message is read personally.

A note on replies

New Trial is independently run, and the owner also manages other professional commitments. Because every message is handled personally, replies may take a little longer than at larger retailers. Please allow up to 3 business days for a response.

You are welcome to contact us in English, Traditional Chinese, or Simplified Chinese. For English enquiries, translation tools may be used to help ensure a clear and accurate reply.

Thank you for your patience and understanding.

We welcome questions about products, availability, delivery and your order.